I work in a pharmacy. For the most part I enjoy my job, but some days...some days people make me want to beat my head against the counter. Somewhere, at some point in your life, you've probably encountered people like this at your own jobs. Maybe you were a cashier that cringed when you saw a regular customer with a history of bad attitude standing in your line. Maybe you were a waiter that hated getting stuck with the table that never tipped no matter how polite you were. We all deal with these people. Throw drugs into the mix, though, and it just seems to amp up the bad attitudes by about 300%.
Next time you end up at a pharmacy, allow me to give you some tips to make your visit go as smoothly as possible and so you don't end up as one of "THOSE PEOPLE".
1) Do NOT, whatever you do, DO NOT throw things at the person at the drop-off window. Even without saying a single word, you've just presented yourself as a giant asshole, and nobody likes assholes. I don't care if it's a pen or the paper your prescription is on, don't even think about flinging it across the counter.
2) Don't argue with us when we tell you how long the wait is. I'm a reasonable, intelligent person, and I know that if you have to wait 20 minutes for your cholesterol medication you're not going to be in any danger of sudden death. The more you argue and whine that you have to wait 30 minutes because you just gave me 8 prescriptions to process, the more I'm tempted to add extra time just because of your attitude. (for the record, I would never actually do that, but MAN would I like to...)
3) When your insurance company decides to hike up your co-pays for reasons that God is LITERALLY the only one that knows, and I suggest you give your insurance a call, it's not my way of getting rid of you. It's my way of telling you that I don't work for your insurance and I have no way of knowing the answers to your incredibly rude game of 20 Questions.
4) This goes along with #3 in a way, because, surprisingly, we at the pharmacy are not in control of the co-pays on your medications. If you think the price is too high, take it up with your insurance company, because there's diddly squat I can do about it. The amount of complaining you do does nothing to change that.
5) Don't lie. Just don't. Lying will not get you that Morphine that you claim you so desperately need, nor will we believe that you're really buying that Sudafed, or those needles, for your poor, sick grandmother. We work in a pharmacy, guys. We deal with people like you all day long, and we aren't stupid.
6) Chances are good that your doctor's handwriting is going to be entirely illegible. If you hand your prescription to me and I can't read it, don't bother getting pissed off at me when I say I'll have to call the office to have them clarify it for me. I'm not going to just guess at what it says. If the doctor had written it correctly in the first place, we wouldn't have a problem. Yell at your doctor, not at me, and while you're at it, tell him have the nurse write out the prescription the next time because the nurses tend to write things out properly and they don't write with their feet, upside down, in the dark, blindfolded.
7) Doctor's offices are busy, hectic places. They don't always get things done when they would like to, or even when they say they will. If you're expecting a prescription, and you check in with us to see if we've received it, and we say no, we're not lying just to mess with you. Really. None of us enjoy you calling back 12 times in one afternoon to check.
8) Prescriptions aren't good forever. They expire. It makes no difference if your prescription expired six months ago but your bottle says you have 8 refills left. It's expired. Expired means "to cease to be valid, typically after a fixed period of time". Straight from the dictionary, guys. No longer valid. That means no, I can't give you anything, even if you ask me 50 times and swear that you didn't realize it had expired.
9) If you're going to come up to my counter and take up my time, get the hell off your cell phone. Hang up, and give me your full attention. I feel like this is just common sense, but around here, common sense is pretty much kaput.
Really, all these hints can be summed up in about four words: Don't. Be. A. Jerk.
Use this information wisely.
Sincerely,
Smart Girl
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